AI Calling Agents & WhatsApp Automation
Zynarix runs AI voice agents that call and WhatsApp your customers — for sales, support, scheduling, collections, recruitment, surveys and everything in between — then hands you the numbers to prove it worked. If your business makes or takes calls, we can automate it.
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An AI calling agent is software that holds a real spoken conversation on a phone call instead of a human agent. It listens, understands what the customer says, replies in a natural voice, and completes a task — confirming an order, qualifying a lead, reminding about a payment, booking an appointment or answering a support question. Unlike an IVR, the customer never presses a key or navigates a menu. They just talk.
Zynarix is an AI calling and WhatsApp automation company that builds these agents for businesses in India. The agent is trained on your business, policies and tone, runs outbound and inbound calls 24/7, follows up on WhatsApp when a call isn't answered, escalates to a human when a conversation needs one, and records every outcome in a dashboard you can act on.
What We Automate
Every workflow below runs on the same AI voice engine, trained on your business, policies and tone — so it sounds like you, not a script reader. Whether you're booking, collecting, selling, supporting or hiring, each workflow is live in days, logs every conversation, and hands off to a human the moment a call needs one.
Calls every order, booking or reservation before it's fulfilled to verify the customer and the details — including cash-on-delivery orders for e-commerce. Fake or unintentional bookings get flagged and pulled before you commit resources to them.
Reaches the customer while an order or shipment is in transit — confirms the window, fixes a wrong address, or reschedules — so it doesn't come back undelivered. Follow-up runs on WhatsApp if the call doesn't connect.
Calls new leads within minutes of sign-up or enquiry, asks the qualifying questions your sales team would, and books a follow-up slot on the spot. Cold leads get a WhatsApp nudge instead of going cold in a spreadsheet.
Calls customers ahead of a due EMI, invoice, rent or subscription renewal, and drops a WhatsApp message with a direct payment link right after — so reminders convert instead of getting ignored.
Confirms upcoming appointments, consultations, site visits or service slots a day in advance, and offers to reschedule on the same call — useful for clinics, salons, real estate, and any business that runs on bookings.
Calls shortlisted candidates, screens them against your basic criteria, and books interview slots directly onto your team's calendar — so HR isn't chasing callbacks for every open role.
Answers order status, account, and FAQ-type calls the moment they come in, any hour of the day — acting as a 24/7 virtual receptionist for businesses that can't staff a live line. Anything outside the script gets escalated to your team with full call context.
Calls or messages the customer right after a purchase, visit or service completion to capture a rating and a reason behind it, while it's still fresh — not a generic email survey opened three weeks later.
Every call and message rolls up into one dashboard — connect rate, outcome, recovery saved, leads converted, revenue impact — broken down by campaign, channel and day, so you know exactly what's working.
Analytics & Reporting
No black box — every voice call and WhatsApp message is recorded, transcribed and scored the moment it ends. You see what worked, what didn't, and exactly where to fix it, broken down by campaign, channel, script version and agent.
Aggregate platform figures across Zynarix campaigns. Results vary by industry, list quality and call timing.
How It Works
From your customer list to a closed loop — most Zynarix workflows are live within a few days, with no code on your side.
Plug in your order list, lead list, candidate list or customer database — by upload, API or CRM sync. No code required.
AI agents call and send WhatsApp messages on your schedule, in your customer's language, at whatever volume the campaign needs.
The agent confirms, resolves, qualifies, collects or schedules — live, without a robotic script read — and hands off to your team the moment a call needs a human.
Every outcome lands in your dashboard: connect rate, recovery, leads converted, appointments booked, plus the recording and transcript behind each one.
AI Calling vs IVR vs Call Centre
Most businesses already have some mix of an IVR, a calling team, or nobody at all after 7 PM. Here's what changes when an AI agent handles the volume.
| Zynarix AI calling agent | Traditional IVR | Human calling team | |
|---|---|---|---|
| Conversation style | Open, natural speech — the customer just talks | Fixed menu, key presses only | Open, natural speech |
| Availability | 24/7, including nights, weekends and holidays | 24/7 but menu-limited | Shift hours only |
| Scale | Thousands of simultaneous calls, no hiring lead time | High for inbound, no outbound | Limited by seats and attrition |
| Speed to first contact | Seconds after a lead or order comes in | Inbound only | Hours to days, depending on queue |
| Languages | English, Hindi and other Indian languages, switchable mid-call | Pre-recorded per language | Depends on who's rostered |
| Record of what was said | Every call recorded, transcribed, scored and searchable | Key-press logs only | Sampled QA, mostly manual |
| Handling the edge case | Escalates to a human with full context | Dead end or long hold | Handled directly |
| Cost behaviour | Scales with call volume, not headcount | Low, but low value | Fixed cost per seat per month |
Industries We Serve
Not on the list? If your business calls or gets called by customers, there's a good chance we can automate it — talk to us about your specific workflow.
Frequently Asked Questions
The questions businesses ask us before they run their first campaign.
You connect your customer, order, lead or candidate list. Zynarix trains an AI agent on your business, policies and tone, then calls or WhatsApps on your schedule. The agent handles the conversation live, completes the task or escalates to your team with full context, and writes every outcome to a dashboard with a recording and transcript attached. Most workflows are live within a few days and need no code on your side.
Zynarix agents speak to customers in their own language — English, Hindi and other major Indian languages — and can switch mid-call when a customer replies in a different one. Scripts and WhatsApp templates are set up per language for each campaign.
An IVR plays a menu and asks the caller to press keys; it can't handle anything outside that menu. A human call centre handles open conversation but costs per seat, works fixed shifts, and can't scale to thousands of calls in an hour. An AI calling agent holds an open conversation like a human, runs 24/7, starts thousands of calls at once, and logs and scores every call automatically — while still escalating anything it shouldn't finish alone.
Pricing depends on your call volume, the channels you use, and the workflows you run, so we quote it after a short discovery call. Every new business starts with a 7-day free trial — if you're not satisfied during the trial, you don't pay anything.
Most workflows go live within a few days. Setup is: share your call flow and policies, connect your list or CRM, approve the script and WhatsApp templates, then run a test batch before the full campaign opens up.
Yes. Zynarix can pull lists from and write outcomes back to common CRMs, order management systems, spreadsheets and internal tools via file upload, API or webhooks — so call outcomes show up where your team already works, not in a separate tab nobody opens.
It escalates. Anything outside its scope is transferred or handed to your team with the full transcript, the customer's details, and what was already discussed — so the human doesn't start from zero. Escalation rate shows up in the dashboard, so you can see exactly where the script needs work.
Every call is recorded and transcribed automatically, and every WhatsApp message is logged. Conversations are searchable by keyword, outcome or customer, so a disputed order or a missed commitment can be checked directly instead of reconstructed from memory.
Both. Outbound, the agent runs your campaigns — confirmations, reminders, qualification, screening. Inbound, it acts as a 24/7 virtual receptionist: answering order status, account and FAQ calls the moment they land, at any hour, and routing anything it shouldn't handle to your team.
E-commerce and D2C brands, retail, BFSI and insurance, healthcare and clinics, logistics, real estate, education, recruitment and HR teams, hospitality and travel, automotive, legal services, SaaS companies and local service businesses. Any business that calls customers or receives calls can automate part of that volume.
About Zynarix
Zynarix helps businesses of every size and industry run AI-automated calling and WhatsApp messaging — for sales, support, scheduling, collections, recruitment, feedback and more — with detailed analytics behind every conversation.
We don't replace your team. We make sure no lead, no booking, no payment reminder, and no customer question waits on hold.
The founders met as colleagues at their first company. Years of friendship and shared engineering instinct later, they founded Zynarix to help businesses of any kind grow through automation.